Please try the following steps to solve the issue:
- Make sure your network connection is working and stable. Connection failures are often caused by something blocking the connection to our servers. Verify that your internet connection is working whilst disconnected from Rapid VPN.
- Please update to the latest version. We constantly improve our software to ensure it is as effective as possible and older or outdated versions may not connect properly.
- Simply drag down the server list to refresh automatically.
- Change the connection mode. Sometimes, VPN protocols can have trouble maintaining a strong connection.
If the issue persists, please contact us via in-app feedback message or through the support email and let us know the following information:
- Device Model
- Operating System
- Name of your network provider
- Current version of Rapid VPN on your device